Charge entry is one of the key aspects in medical billing. In very simple word we can describe charge entry as the process of entering details to fill out CMS-1500 / UB-92 to submit it to the insurance for reimbursement purpose.

What is Charge Entry?

Charge entry in medical billing represents the meticulous translation of healthcare services into coded entries for billing purposes. It goes beyond mere data entry; it is a meticulous process where each service, from routine check-ups to intricate surgeries, is carefully recorded to ensure that billing accurately mirrors the care provided. This process taken place after coding team assigned appropriate dx-code, CPT code, modifier, place of service code and so on. Coders are generally transmitting all these information on any of documents like: fee slip, supper bill, charge master sheet, day sheet, encounter etc. These documents are either some sort of sheet (physical forms) or electronic form to transmit the information into the billing software. In case of physical form, provider needs to enter every details manually such as appropriate CPT code, dx-code based on the patient’s illness, and all other sort of information like: POS, Modifier, Units, and so on and so forth. Then, they need to scan and forward it to the billing department. Whereas, in case of electronic form, the same details are keyed, but that data can be automatically transmitted into the software.

Billing team is not acting just like data entry team. They must be well educated and experienced into the field of medical billing. They must know all in and out of providers specialty for which they do charge entries. So, once they have received any super bill from the provider or from the coding department, it become their responsibilities to verify all the details based on the medical notes/treatment notes and make sure that the information they have received on supper bill are accurate.

In addition to that, charge posting person must have in-depth knowledge about all aspects of billing. Meaning, they should know what are the required modifiers are. Which should be the Primary dx-code and which one is Secondary. Which one is addon code to main procedural code. Which POS is accurate based on the patient’s visit.

We need to understand the meaning and the definition of commonly used elements during the charge entry process.

Diagnosis Code: Diagnosis code defines the details of Illness of the patient. It is also known as DX code in medical billing.

Procedure Code: Procedure code describes the services or treatment provided by the doctor or hospital.

Modifiers: Modifiers is used with the procedure codes in order to differentiate one medical services with the other rendered to the patient.

Date of Service: Date of Service is the date when the patient was treated by the health care provider.

Units of service: It indicates the quantity of health care procedures of the claim in medical billing.

Authorization number: Authorization number also known as prior authorization number or pre certification number. Provider has to take an approval from the  insurance company before the patient receives the health care services.

Billed amount: Billed Amount also known as charge amount. It is the amount charged for each service performed by the provider and entered at the time of charge entry.

Super Bill: Super Bill is a standard form which includes procedures, diagnosis codes, patient and insurance details, and visit related details like: date of service and co-payment. This document also known as face sheet, fee slip, charge master sheet, day sheet, and encounter notes.

Why Accurate Charge Entry is important?

Charge entry process is most important step in medical billing cycle, because incorrectly entered charge led to denials of the claim or sometimes inappropriate reimbursement from the insurance company. For example: if the procedure code is entered incorrectly, then insurance may reimburse based on the entered procedure code or may be insurance denied due to incorrect procedure code. Meaning, charge entry team needs to pay close attention while posting the charges. It helps provider to get timely payment and minimal denials. Here is why accurate charge entry is important;

Optimizing Revenue:

Accurate charge entry is key to generate constant revenue. It gives provider assurance that they will receive fair reimbursement to contributing to the financial health of the organization. It’s not just about getting paid; it’s about getting paid the right amount for the services rendered.

Minimizing Claim Denials:

Error-free charge entry acts as a shield against claim denials. Precise billing records significantly reduce the possibility of denials, avoiding reimbursement delays and duplicate work. If the claims are accurately submitted, provider will get payment from the very first submission. It improved practice health.

Enhancing Patient Satisfaction:

Incorrectly done charge entries may increase cost to patient and latency in collecting payment from the insurance. If the claim is lingering under unpaid status for longer period of time, it creates negative impact on patient mind. Patient are always worried, whether they have to bear the cost at end or what? This reduces the satisfaction level of patients. Meaning, error free charge entries reduce the collection time and create denial practice. This is somehow boosting patients’ satisfactions.

Supporting Payor Relations:

Trust is paramount in payor-provider relationships. Accurate charge entry builds trust by aligning billed charges with the services rendered, creating a foundation for efficient financial transactions. It’s not just about a financial transaction; it’s about building a relationship based on mutual trust and understanding.

How to Improve Charge Entries?

Charge posting is one of the most significant steps. Because it has direct corelation with the insurance payment. If we failed to meet the requirements while entering the charges, insurance company straightaway denied the claim. So, we, Ingenious Outsourcing, believe in continuous improvement and focus on 100% accuracy to get payment in the very first instance. Here are some steps which Ingenious Outsourcing implemented to improve change posting.

Regular Training:

Providing training after every regular interval is helping coders and billers to keep themselves up to date with latest changes and new releases. This investment in human resources is crucial for maintaining a high standard of accuracy. Training is not just a one-time event; it’s a continuous process that acknowledges the dynamic nature of medical billing and coding.

Complete Audit of Charge Entries:

Regular audits are essential for identifying and rectifying errors in charge entry records. A proactive approach to auditing maintains a high level of accuracy, minimizing revenue leakage and avoiding potential claim denials. Audits are not just about finding mistakes; they are about creating a culture of accountability and continuous improvement in charge entry processes.

Co-ordination among other verticals of RCM cycle:

Arranging meeting with other verticals of RCM helps coding and billing team to understand what kind of changes are required. It helps them to identify improvement areas. To illustrate, if the billing and coding team is having conversation with Denial management team, then they will come to know what kind of coding and billing related denials we are getting. This way they can make relevant corrections to avoid such type of denials in future. It helps to improve overall practice health.

Implement Cross-Functional Collaboration Work-shops:

Encourage collaborative workshops that bring together coding teams, billing specialists, and healthcare providers. These sessions facilitate open communication and understanding of each team’s role in the charge entry process. By promoting cross-functional collaboration, organizations can address potential challenges at the intersection of coding and billing.

Utilize Advanced Billing Software:

Implementing cutting-edge billing software streamlines the charge entry process. Automation reduces manual errors, enhances efficiency, and ensures a smoother workflow. It’s not just about adopting technology; it’s about leveraging it to enhance accuracy and streamline operations, ensuring that charge entry becomes a seamless part of the broader billing process.

Automate Error Detection:

Automated error detection allows for immediate correction, reducing the likelihood of claim denials and streamlining the overall billing process. With the use of technology, we can set up business rules which prevent claim to be submitted without accurate information. If the system identifies any discrepancies or errors during the validation process, it flags them for review. Such rules can be established for medical codes, missing patient information, or discrepancies in service details. Automation is not just about saving time; it’s about enhancing accuracy by minimizing the impact of human error in charge entry.

Preparing standard operating procedure (SOP):

By preparing SOP for all verticals helps to prevent same kind of errors and future denial. It means, whichever department encounter any billing and coding related issues, they put it into the SOP. So, while submitting claims, billing team are well aware about those issues and take actions accordingly to prevent.

Weekly interaction with providers:

By arranging weekly meetings with providers, coding and billing team can highlight their problems and get the appropriate resolutions. So, they can use that guidance for future claims submissions. It is not only helping coding team to resolve their queries, but it strengthen their bond with the providers. In addition, providers get to know whether their practice is standing, the overall health of their practice.

By achieving utmost accuracy in charge entries, healthcare providers can unlock their financial stability, build trust with payors, and enhance patient satisfaction level. It is a significant part of the medical billing process that is often neglected but impacts a healthcare organization’s revenue potential and cash flow. We, at Ingenious Outsourcing understand the importance of accurate coding and billing to generate steady and higher cash inflow for providers. As we believe, we are the safest and very promising in entire RCM process. So, do not hesitate to put your billing into the safe hands.